5/7/2023 0 Comments Sales force slackIt transforms how sales teams communicate, collaborate, and act on customer information from Salesforce. ![]() Think of Slack as a way to make quick updates to Sales Cloud records or pull in relevant context, all while staying in the flow of work. Salesforce and Slack just made things easier with Sales Cloud for Slack, an app that brings the rich context of Salesforce directly into Slack. This means reps need to spend more time building relationships and meeting customers on their terms, and sales managers and sales ops need to keep their teams accountable for data entry, so they can stay on top of deals in the pipeline and continuously optimize their teams for performance. A recent Salesforce survey found that 87% of business buyers are looking to their sales rep to be a trusted advisor in the sales process. Customers also expect support and meaningful engagement from their vendors. According to Gartner, 80% of B2B sales interactions are expected to occur in digital channels by 2025. ![]() ![]() For starters, customers don’t want to communicate over phone and email anymore. Buyers are more impatient and unpredictable than ever.
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